Lessons From An Asda Self-Service CheckoutFebruary 17, 2012
I received a big lesson last week from… an Asda supermarket self-service checkout. This is my story.
I took the DLR (Docklands Light Railway) to Asda supermarket on the Isle of Dogs. Once I got there, I put some items in the basket and proceeded to the self-service checkout. A nice lady came over and pressed some buttons to get the machine to stop whining and allow me to buy a bottle of red wine. I paid for my goods, left Asda and hopped on the DLR for my journey home.
I got off at my stop and was leaving the station when a thought suddenly popped into my head: did I take the £10 note in change from that checkout? After going through my pockets and realising I hadn’t, a wave of sickness washed over me. My lapse of concentration had cost me a crisp ten I could ill afford. I had to get that money. So I crossed to the other platform and got the first train back to Asda.
As the DLR wound its way through the Docklands, bringing me back to the scene of my stupidity, I was resigned, because surely this was a useless pursuit. I was in that supermarket over half an hour ago and many people would’ve used that checkout since. The next customer to use the till, or one of the guys manning them could’ve pocketed that tenner. I’ll certainly pay more attention next time. But then I remembered the times I had recovered things I thought I’d lost forever and that people on the whole are good and honest. I’ve had proof that having a good frame of mind brings good results, but, if when I get there the money’s gone, then even though I really couldn’t afford to lose it, I’ll just let it go. Everything will be OK. The journey from resignation to hope was five stops.
I reached Asda and found the woman who helped me earlier and asked about my missing cash. She didn’t know, but asked her colleague, who took me to the customer service desk. The woman behind the desk was smiling broadly as she produced the Queen’s note and handed it to me, once I presented my receipt. Lovely jubbly!
So what did I learn from the Yoda of supermarket checkouts?
- People are generally good and honest
- Small happenings are just as important as large ones. And they can teach you the biggest lessons
- With the right attitude you can change anything
- Be more careful with your money.